Reference

Terms That Govern Your hj999 Account

These terms set out the rules between you and hj999 when you open an account, make deposits via bKash, Nagad or Rocket, and access our lobby.

Account holder agreementbKash, Nagad, Rocket wallet rulesEligibility by local lawWithdrawal conditionsAccount closure rights
hj999 Terms That Govern Your hj999 Account
TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget on any page of hj999 to ask about a specific clause, a wallet transaction dispute, or an account restriction under these terms.

Email Support

Send a written query to our support address if you need a documented response about account rules, eligibility conditions, or a bKash or Nagad payment concern.

Account Help Page

Log in and visit the Help section to raise a terms-related ticket directly tied to your account — the quickest path for wallet verification or restriction queries.

HOW WE HANDLE COMPLIANCE

How hj999 Upholds These Terms

We enforce these terms consistently across every account, whether you are playing Teen Patti Classic, accessing live tables or processing a Rocket withdrawal. Our compliance approach is straightforward: rules apply equally, and we document decisions so you can request a review.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your PIN or OTP with anyone — we will never ask for it via chat.

Wallet Verification

Before a withdrawal to bKash, Nagad or Rocket clears, our team checks that the registered wallet number matches the one on your account. Mismatches are held and flagged.

Data Retention

We retain account records and transaction logs for the period required by applicable law. You may request a summary of the data held against your account at any time.

Term Change Requests

If you believe a term has been applied incorrectly to your account, contact support with your account ID and the specific clause. We review and respond in writing.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering eligibility, wallet rules and what happens if something goes wrong.

Access and eligibility depend on your local law and the region you are in. These terms apply to any account opened on hj999, but it is your responsibility to confirm that access is permitted where you are.

We can update these terms at any time. The revised date appears at the top of this page. If you continue using your account after a change goes live, that counts as acceptance of the updated terms.

A held withdrawal usually means the wallet number on your account does not match what you entered. Contact support via live chat with your account ID and the registered wallet number to resolve it.

Contact support via live chat or email, state that you wish to close your account, and we will process it. Any pending Rocket or Nagad balance is settled before closure completes.

Using someone else's bKash or Nagad account, creating duplicate accounts, and any attempt to manipulate game outcomes are all prohibited. Breaches can result in account suspension without prior notice.

Log in, go to the Help section and raise a data request ticket. We will compile the account records and transaction history held against your profile and send them to your registered contact.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.